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Downtime
Transcription services outage
May 29, 2025 at 9:51pm UTC
Affected services
Transcription Services
Genesys Connection
Desktop Application
Resolved
May 29, 2025 at 11:47pm UTC
All transcription services have been restored.
Affected services
Transcription Services
Genesys Connection
Desktop Application
Updated
May 29, 2025 at 10:43pm UTC
Speech services and streaming audio for live calls have been restored. Batch transcription services are still degraded.
Affected services
Transcription Services
Genesys Connection
Desktop Application
Created
May 29, 2025 at 9:51pm UTC
An outage occurred as a result of a major failure in our internal transcription and services.
Affected services
Transcription Services
Genesys Connection
Desktop Application