Transcription services outage

Downtime

May 29 at 05:51pm EDT

Affected services

Transcription Services

Speech Services

Genesys Connection

Desktop Application

Resolved
May 29 at 07:47pm EDT

All transcription services have been restored.

Updated
May 29 at 06:43pm EDT

Speech services and streaming audio for live calls have been restored. Batch transcription services are still degraded.

Created
May 29 at 05:51pm EDT

An outage occurred as a result of a major failure in our internal transcription and services.