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Downtime

Temporary Outage

Jun 7, 2025 at 7:08pm UTC
Affected services
Web Application
Transcription Services
Genesys Connection
Desktop Application

Resolved
Jun 7, 2025 at 7:43pm UTC

The engineering team has identified and patched the root cause and confirmed all systems are fully operational.

Updated
Jun 7, 2025 at 7:11pm UTC

Automatic recovery mechanisms resolved the issue. The engineering team has been notified of the outage.

Created
Jun 7, 2025 at 7:08pm UTC

An infrastructure service outage occurred due to a GCP automatic maintenance feature.