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Downtime
Temporary Outage
Jun 7, 2025 at 7:08pm UTC
Affected services
Web Application
Transcription Services
Genesys Connection
Desktop Application
Resolved
Jun 7, 2025 at 7:43pm UTC
The engineering team has identified and patched the root cause and confirmed all systems are fully operational.
Affected services
Updated
Jun 7, 2025 at 7:11pm UTC
Automatic recovery mechanisms resolved the issue. The engineering team has been notified of the outage.
Affected services
Created
Jun 7, 2025 at 7:08pm UTC
An infrastructure service outage occurred due to a GCP automatic maintenance feature.
Affected services