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Maintenance

Infrastructure Updates

Oct 5, 2025 at 5:00am UTC  –  Oct 5, 2025 at 7:00am UTC
Affected services
Web Application
Transcription Services
Genesys Connection
Desktop Application
Systems Training

Resolved
Oct 5, 2025 at 5:00am UTC

We’re currently performing infrastructure maintenance to improve system reliability and performance. During this time, a small percentage of users may experience limited access to the dashboard or related services. Our engineering team is actively working on resolving the issue, and full functionality will be restored shortly. We appreciate your patience and understanding while we complete this work.